Took 3 visits to repair our Stove for something that should have been repaired on the first trip.
Trip one: Broiler Ignitor was replaced on accident thinking this was the oven ignitor (we had no issues with broiler)
Trip two: PCB board was ordered and replaced (working broiler ignitor was moved to oven ignitor) So now oven worked but no Broiler)
Trip three: Broiler ignitor was ordered and replaced, again!
Oven door was not placed back on correctly on the 3rd visit, causing heat to escape and heat up my wooden cabinet (no response from company to resolve, so I was forced to fix the door myself) see picture
Lucky this was all under warranty, but Samsung was charged for an extra $250 for a PCB board and ignitor that we're never needed had the tech replaced the correct ignitor on the first trip!