I didn't even get to try the food at Mad Town Gastropub, so this review is only based on their service. I pulled up to the bar looking to find something to eat to settle my upset stomach before boarding my flight. All I wanted was tomato soup and grilled cheese. Both items were on the menu, but the bartender was not willing to sell them to me unless I bought the full grilled cheese kids meal as well as the soup and salad combo. That would have been an excessive amount of food that would go to waste and would also cost far too much. I had even asked if I could just purchase a side of soup which she also turned down. Instead she sent me across the way to a coffee shop which she said had soup and sandwiches (turns out they didn't have soup).
As a former server & bartender I find it hard to believe someone would turn away business like that. It's not hard to put a side of soup in or sub out French fries for soup with a sandwich. As a server or bartender, I would always try to help out a patron especially if they weren't feeling well! Where is your Wisconsin spirit!??
I fly in and out of Madison frequently and will never be returning here and I recommend you don't either. I will be grabbing food at my connection instead.
#badservice #lazy #goelsewhere