I've had several shoes repaired here for minor issues; fair price, good work.
However I now have a pair of booties that has been in there for 5 weeks. The heels are done but not the insoles. The third time I called the person on the other line got short with me. What was supposed to be 2 weeks max is now stretching into six, with no apologies or ETAs. I'm picking them up tomorrow, ready or not, and will take them elsewhere if need be. Ridiculous.