rev:text
| - This Home Depot is a hot mess. In fact, I'm closing my Home Depot Card and I'll make the drive to Lowes to avoid this place.
This isn't due to one trip, this is numerous experiences over the time I've lived in the area. I once stood in the Millwork department for 37 minutes waiting for someone to get a door down. I literally asked 4 people for assistance, and each said they would find someone. 37 minutes to buy a door.
On another door purchase, the girl stated that they didn't have a product in stock, even though the website stated they had 2. I asked if we could look anyway, and she said "Fine, but I know it's not back here..."
SURPRISE! They had 2 in stock. She just didn't seem to keen on working that day...
Today, I go in to return something I bought yesterday. I just wanted to swap it with a similar product, similar in price. I had a $100 gift card, the total of the return was $107 and change (I had paid $100 on the GC, $7 on my debit).
I was told that they couldn't return the $100, but they could give me instore credit for the amount. The product I was looking for wasn't in stock, so I asked, VERY CLEARLY... "Can I use the instore credit to order the product from you guys?"
I was told that I could. We started that process, and When we got to payment, I handed over the gift card. I was then told that I could not pay with a Home Depot Giftcard, at Home Depot, to order something that Home Depot carried.
The "wish he was the manager but he isn't because he only fills in on days when the manager is off and he feels ripped off because he gets paid significantly less" guy, Skyler (who names their kid Skyler?), tried to explain that ordering from Home Depot isn't really ordering from Home Depot, because the 2 versions of the Home Depot are "separate entities"... So, for clarification, I asked a few simple questions....
1. Can I order from HomeDepot.com and have it shipped to the store?
"Yes" - Skyler
2. If I order something on homedepot.com, can I return it at the store?
"Yes" - Skyer
3. Is homedepot.com and the Home Depot the same company?
"Yes" - Skyler
Just avoid this place. You'll have to deal with morons. And I don't wish that on anyone. They're bad. Seriously. Take the time, drive to Lowes. Or hit up the local Ace Hardware. Don't give these turds your money...
|