Time warner customer service is the absolute worst. They will leave you on hold for an hour. And good luck trying to cancel service. They refuse to give you confirmation. What they will provide is a work order but then they turn service on after you have cancelled and continue to bill you even though you no longer live at that address. I have spent numerous hours and suffered a lot of frustration with this company. I will never use them again. If anyone does, do so at your own risk.