Pamela gave me a wonderful cut and highlights! I was in town for a conference and had a few hours to spare so I thought I'd give the Loft a try. I am very picky about my hair and was nervous to try out a new place but was so glad I went for it. Pamela was so thoughtful throughout the process and asked me how I liked the outcome at every point in the process, she made tweaks and suggestions that I greatly appreciated. She even went the extra mile to style my hair like the photo I brought in. The experience was a fantastic one at a great price. Thank you Pamela - come to DC please!!