My daughter spilled a cup of coffee on her MacBook Air. I called 3 different repair shops that all had great reviews. This place was the farthest from us but I chose to come here because of Devin. Devin was kind and understanding. He was honest with me. He was working with a customer when I called, told me he'd call me back shortly and he DID! I did not feel like he was giving me 'the run around'. We came here that day, they fixed her laptop at a fraction of the cost that the Apple store quoted me! Devin was awesome!! We will continue to come here for our Apple products.