I made my reservations 2 weeks prior. I'm traveling from out of state. Im exhaused from my flight I'm and want to rest before our corporate meetings. I attempt to check and get my room key. The receptionist said my room is not ready yet. I notice that there are several families ahead of me (they are all colleague's) they are checking in and getting room keys. I was instructed to check back in an hour. I go back and attempt to check in and get my room key and again there are several people who are friends and people from my company checking in and getting room keys and when I asked why? I was told it's first come first serve. I explained I made reservations 2 weeks ago. Even my son has checked in.I still was not permitted to check in. I've been to this hotel in the past and experience the same service. I'm just so dissapointed and not happy at all