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  • If I could leave NO STARS, I would. Absolutely horrible customer service, which is a shame because it's really the only pet store in Liberty Village. I bought a pet bed for my dog. They had a pretty terrible selection, and an elderly female employee was helping me search through their messy pile to find something suitable for my dog. I expressed concern at the time of purchase saying that it's not what my dog was used to and that I hoped she would like it. Well- it turns out she didn't like it... I tried coaxing her in with treats and she just wouldn't even step foot in the bed. I returned to Global Pet Foods the next day, less than 24 hours later, and spoke to the SAME elderly female employee about returning the bed. This employee was extremely rude and condescending and told me that returns were not allowed on pet beds. I reminded her that I was just in last night, and that I purchased the bed from her, and that surely she remembered my hesitation in buying the bed in the first place. She wouldn't budge, simply jabbing her finger at the receipt and saying no returns. I expressed that I wish she would have told me that when I was debating whether or not to purchase the bed in he first place. She said "it smells doggy"- which is just an outright lie, but even if it DID... Duh, this is a pet store! Everything smells doggy! I told her I had the bed less than 24 hours and that my dog never stepped foot in it. And at this she basically just scoffed in my face. My patience was wearing thin so rather than explode at her for being so ignorant, I gave her the dog bed back and said that she could consider it a donation. A return policy is one thing, but treating your customers like criminals is another. This branch of Global Pet Foods obviously had NO interest in creating loyal customers. I will never shop in this store again.
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