I would sum up this experience just how the man behind the counter responded to every question I had due to lack of explanation or customer service skills, "Ummmm...."
No product knowledge
No customer service
Would not accept my AAA membership number b/c I did not have the physical card
No understanding or explanation of how the insurance works
This experience was like watching an episode of the Hills or Kardashians... A lot of staring, blinking, silence and thinking, "what is happening right now?"