I went to have a part installed. The receptionist told me they didn't have time to do it that day and I would need to make an appointment for another day, which I did. Upon return the subsequent day, my car was in the shop for an hour at which time I was told that they had confirmed my diagnosis but still didn't have time to replace it so I would need to make yet another appointment. I was also told they would charge $200 for the job that was 1.75 hrs per the shop manual. THAT IS NEARLY DOUBLE the rates of other local shops and even more than the dealership. Service stinks and prices are horrendous. Stay away. I ultimately took it to Carolina Car Care who performed the repair for $91, without an appointment.