I had the worst timing to get a puncture in my tire right when the height of the tire switch over season is in. I went first thing in the morning and waited an hour but had an appointment for my baby in two hours. They were honest and said I shouldn't stay they might not get to me. My tire died the next day and I took it back and they slotted me in and got it done in an hour. They're very pleasant staff and helped me as soon as they could and patched my tire.