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| - My daughter and I went to your Surprise location for a late dinner tonight. We wanted to try out the new place. It was dead as it was a Sunday night and only 1 other table besides us. We were greeted right away and sat quickly and took out drink orders right away which was nice, We decided on your Sunday special of pizza and wings, we ordered the BBQ chicken pizza. We were waiting a long time, I made the comment to my daughter that is shouldn't take this long for wings I bet the waitress is waiting on the pizza instead of bringing the wings out when they were done. Sure enough the waitress comes with the wings and a pizza that is covered with all kinds of meat on it. my daughter and I look at each other and then at the waitress and said isn't what we ordered she looks like she has no idea so I have to tell her we ordered the BBQ chicken and she says ooh and looks at us like she expects us to be OK with it. I had to tell her I can't have all that meat it was the carnivore pizza, then she said ooh OK I will get you the BBQ. The waitress still hadn't given us plates they were under the pizza and when she took it back she took the plates with her. My daughter watches her hold the plates back by the kitchen then put them down we wait a while hoping she will bring them to us so we can eat the wings but she goes over and starts talking to other staff, so I have to yell excuse me to her so she will come and we can ask for plates. now I am bugged. when we ordered the wings the waitress said do you want mild or explosive, well I don't want explosive but also not mild but since that is all she offered we did the mild, when they came it looked like no sauce on them at all and that was about how they were, the basket that they came in instead of extra sauce at the bottom was instead alot of grease. My daughter said we could make these better at home. The BBQ pizza finally comes out and we were both so disappointed in it, the crust was bland and dry you could still see flour cooked in it didn't even want to eat the end of the crust also way to much chopped tomato and I think cilantro, I like all this but if I wanted a salad I would have ordered it I only ate 1 piece of the pizza it was so bad. Half way thru we ask the waitress for more water, she brings new cups of water she sits the new waters next to the empty ones, I had my cup at the end of the table for her to take and she walking away with out them and I have to say can you please take the empty cups, Like my daughter said when you looked at her face it was like no one was home. I could under stand this if maybe the place was packed and she was busy but we were her only table! We were very disappointed in the service and the food and we will not be coming back. I don't like wasting my hard earned money on bad food and bad service
A update I sent a email to the manager and they replied and asked me to give them another try so we did and I have to say this time we had great service and we tried salad and sandwiches and they were good, we like it that we will go back again, we just know to knot order the pizza's.
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