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  • I'm a local small business owner who has used TPH The Printing House twice; once for my day job, printing client deliverables and second, for a small print job for my business. Both jobs were submitted well in advance 5-7 hours. First job (Client files), I arrived and they were just finishing printing them. So waited 15 minutes. When the guy brought them out, they had printed them on the smallest paper possible so the font was not legible. I had asked to print them on tabloid sized paper but they went ahead and printed everything on letter. EVERYTHING had to be reprinted. It was 30 minutes prior to close and they did it but I had to wait an HOUR. In total, I wasted over an hour and a half. No discount. Total waste of my time. Good quality print work but not worth it. Expensive for what it was. Second job ( my business), I ordered day of (morning) and asked for it be ready at 5pm. Guy called me and asked if I needed it for 5pm. Said yes. Gave them a little wiggle room based on previous experience and arrived around 530pm. Guy at 858 king asked me for payment, and said the files were not printed yet but should be done in 5 minutes and that I should walk over to the 840 King location. Go over, and guy says, he'll grab them, then comes back and says it will be 20-25 minutes. Prints them in about 15 minutes but excuse was that they were busy. I'm sorry but if you need files for 5pm, having them printed by 6pm and keeping a customer waiting is just unacceptable. Again, was not offered a discount nor compensation. Didn't even give me a bag for my printing. I do not recommend. I'm a small business owner too and understand workflow but I always work my hardest to not negatively impact the customer experience and IF I do, I will compensate a customer. I've used Kinkos-Fedex at Dundas/University a number of times. It's a bit farther but cheaper and WAY more reliable. Will not return.
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