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  • There are a lot of positive reviews about SP, but I have to give a negative review due to some pretty bad customer service. I had purchased an old vintage bike and asked for a full overhaul. No problem, they said have it ready in two days. Went in to pick up the bike and they said they were slammed and did not get to work on it. No Problem. A week after that and it was not done. Another 3 weeks after that and it was not done. Another weeks goes by and its not done. Having not received one phone call, I finally just go in and ask for the bike. I was told that they were waiting on some brake pads and a 28" x 1 1/2" tube which, they claimed were both extremely difficult to find. The brake pads perhaps, they were different, but the tube? I bought one the same day just around the corner. That was disappointing. Now, they did seem to do a good job overhauling the bike and they only charged me for part of the job since I took it before they could finish. Yet, after 6 weeks of waiting, not receiving one phone call, and some condescending attitudes, I was ready to take my bike back and try another avenue. It seems like a cool place, but this was really a bad experience. Two stars for their work, zero for service. [Edit] I meant to add this just after I wrote the entry. I had stated above that I understood it may be difficult to find the brake blocks needed for a rod actuated system. This was to give Slippery Pig the benefit of the doubt with regard to why they needed to keep my bike for 6 weeks (and who knows how long it would have taken to get it back had I not walked in there and demanded it back unfinished). Well, it took me the better part of half an hour to find a place that would ship the brake blocks to me within 3 days using the advanced technique of the Google search engine. Now, there are two excuses Slippery Pig could use in their defense, they just didn't care, or they are incompetent. I think a little of both are involved. Because of this, I am downgrading my review from a 2 to a 1, and will never being taking a bike back there.
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