I'm not really a regular gym person, but my friend took me to Basecamp to try out a class. The customer service I received from the second I walked in the door was great! They made me feel really comfortable, especially considering it was my first class and I was a little nervous.
The workout goes by really quickly, and you only have to do one minute of each exercise, which I loved! The instructors and class members were supportive and encouraging. There were some exercises that I couldn't do, but they modified them for me so I always felt successful. It was nice to know they cared enough to help me through it all.
The first class was the hardest, but now I can pace myself better. Each workout is different, so I love coming in for something new every time. I have become a Basecamp junkie, and would definitely recommend it to anyone of any fitness level!