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  • My brother has been RAVING about Zoe's Kitchen for months. Specifically this new cauliflower rice bowl with salmon. So today I thought I'd try something new.. I ordered just that, with extra salmon & Tzatziki sauce on the side. Cauliflower Rice Bowl - Harissa Salmon $12.59 Tzatziki Sauce $0.29 Add Harissa Salmon $4.49 with tax came out to $18.78 (Pricey.. but this was my first meal -possibly why I was so irritated during this experience.. & my brother insisted they were so good!) My food was cold & my salmon was dry.. (cold & dry salmon isn't pleasant.. even with the .29ยข tzatziki sauce. I only got 4 pieces of salmon.. which I found out is the normal amount.. so I should have received 8 pieces? I've never had it before.. so maybe it's supposed to be cold. The employees weren't approachable enough for me to want to return and ask.. But even the salmon?.. that's suspect to me. It's not even the cold food or that they forgot my EXTRA salmon that I PAID for. It's the terrible service I received. I ordered online to make the most of my lunch break. My email said it's be ready at 6:50PM & I arrived at 6:52PM. When I pulled up to the establishment I was intrigued by the seemingly convenient drive-through window for call ahead orders.. It clearly states it's for call ahead or online orders. There's no indication of hours or that it was shut down.. I hesitated but then, I was excited and thought I'd be on my way quickly. I waited a total of five minutes while the two employees at the register inside, kept glancing at me and helping people at the registers.. At first they were with customers. But then they both were just leaning against the back counter tops.. & STILL casually glancing in my direction & quickly looking away. I decided to park & walk inside since my food had already been paid for online. The young lady at the register just stared at me for a while..saying nothing.. no "hellos" "welcome in!" Or "how can I help you?".. When I approached the register she told me she was waiting for someone and showed me the patrons credit card. OK, that's perfectly fine.. I'll wait my turn. The young man at the other register was talking to another patron. So again, I patiently waited. Then two ladies walked in front of me and waited behind the patron talking with the young man. The young man abruptly excused himself from the conversation and took the order of the two ladies that got there after me. At this point I waited an extra 10 minutes when my food should have been ready and handed to me at the drive-through window! It seriously takes less than a minute to greet me at a window and hand me my order. I'm very disappointed in the lack of service I received & kind of hurt at the lack of customer service I was given.... No time was taken to connect with me when I came inside let alone at the drive through window. For the price I paid for a cauliflower rice bowl with extra salmon, I'd appreciate friendly and quicker service.. not expect, but appreciate.
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