I have been shopping here for years, and I'm in several times every week. All of the staff provide great customer service, but the deli department just downright sucks. I'm not sure what happens in the deli, because the employees there are just as hard-working as those in the rest of the store. It's simply not a well-oiled machine. There is always a backup of several equally annoyed customers. Despite the deli, this is my favorite grocery store. I would shop here even if I lived farther away.