The people that work here are very friendly and the place looks clean, although I did not go into the ladies room. I had a take out bucket of extra crispy. I got it home about 10 minuets later and found the chicken dry, dry, dry. I had gotten there about 4:45 PM and thought that I would get fresh chicken, but I was wrong. I don't know if this was left over from lunch, or if it had been pre-made for the dinner rush but it was so dry that I had to dig through my fridge to find something to put on it to allow me to chew it. All in all, I ended throwing out more than half of it. To top it off, I did the questionnaire on line telling them how bad it was and never heard back. I guess they just don't care. Won't go back there again as this isn't the first time I got a bum deal. The last time I wanted all white meat for my one bucket and mixed for the other and they said they had to save white meat chicken for the other customers. I ask them then why they didn't just make up more white meat and they said that then they would have too much dark meat left over. At that time I canceled my order and went across the street to the fish place and got my stuff. I should have known.