Stayed here for a wedding, upon arrival I was greeted outside and asked if I needed help. traveling with the wife and my infant son the answer was a resounding yes. John was the mans name and he helped us with bags, told us where to park and gave us tips on dinner, other than the hotel.
Once we were settled we headed to the lobby to think about our dinner choices. John then made our decision easier by giving us a voucher for a free appetizer at Grand Concourse. Problem solved. Had a great meal.
During the next early morning our infant wasn't feeling well, I went to the lobby seeking directions to a pharmacy. Steve at the front desk explained it was a short walk, but then he just told me he would take me in the shuttle van. Awesome! We were in and not of cvs in no time, and back at the hotel, I thanked him for going beyond and helping me out.
The rooms albeit a bit small were clean and the views were great. We had breakfast in our room and it too was delicious, very well done kitchen staff!
I focus a lot o customer service, the place could be a dump but if they make you feel like family that goes a long way I my book. The Sheraton has done just that. Taken a classy hotel and staffed it with the best people possible. Takes the hassle out of travel, and they can count on my business again.