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| - If you love your vehicle, DO NOT BRING IT TO COBBLESTONE for a wash.
I am very cautious about where I park my cars so there is the least chance of it getting dinged, dented or scratched in parking lots. I also walk around my car when I return to it.
On September 7th I brought my car to the Cobblestone on Signal Butte for a wash, since I had a package for 3 washes that need to be used up. When I entered the line for the wash, I got out gave the attendant my keys and watched him walk around my car to inspect it. I then went inside the store to watch it going through the wash at the viewing area, then I went to the outside seating area where they dry and detail the cars. When my car pulled up I notices a dent in the front bumper, a perfect indent of a trailer hitch receiver. I brought it to the attendants attention and he went to find his supervisor. When the supervisor came to see me, he looked at the damage and said that we could go look at the surveillance video to see what happened. The video quality is so grainy that you cannot see it well enough to see if the damage was there before. He pointed out that there was enough space between my car and the Ram truck that was in front of my car that it could not have happened in the tunnel. Conveniently enough, they do not have video of where the cars come out of the tunnel, which I believe is where the damage happened, as the cars roll of the end of the track.
It was clear that I was not going to get anywhere with this person, so I asked to speak with the General Manager, who was not in, but would be there the next day. I called the JR, the GM the next day and spoke to him about the damage and he said that he was aware that there was an incident. I told him that I wanted to bring my car to the wash again to show him how I thought it happened. When I arrived at the store to meet with him we looked at the video again and I recommended that we put my car through again to see if we can see the damage on the car. He was very reluctant to do this and kept changing the subject. So I asked him if he could walk me through the entire tunnel so I could show him how it could have happened. At the end of the tunnel, the cars roll off the track, if the car in front is not moved out of the way fast enough, the cars will collide. I showed JR how with the tires in the track that the center of the truck that was in front of my car lined up perfectly with the damage to my car. I kept pushing to run my car through the system again and when he finally agreed, you could see the damage in one shot that you could not see in the video from the day before. Point proven in my eyes.
The GM then put his foot in mouth by saying that I could take it down to the body shop that they use ALL THE TIME. His quote; "I sent BMWs, Lexus, Mercedes there all the time when they get damaged here". He wanted me to get an estimate of the repairs and said that he could meet me half way with the repair costs. I went to the body shop that her told me to go to, very sketchy, borderline illegal shop that is run out of a shed in AJ. Again, foot in mouth, the guy at the shop told me that Cobblestone sends so many damaged cars there that they give a 10% discount. The estimate I received from this shop was nearly $900, but I would not bring my car to that shop for repairs. I brought my car to a more reputable repair shop and received another quote for around $1000. I called JR back and let him know what it was going to cost and he was shocked and said that he could not pay that, nor could he meet me half way with the repairs. So I offered, reluctantly to go through my insurance and he pay half of my $500 deductible, to which he said he could not, but would gladly give me $150 detail job when car was repaired. At this point, I got pissed and told him that I wanted to speak with his boss. He gave me the number to the Regional Manager, Jason. I called that number and got his voicemail and asked him to call me back. After a fourth voicemail mail and a week later, Jason finally returned my call, which was pointless, as it was clear that he was going to give me the same treatment and refuse to help me.
End of story!
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