This is one of their better locations as I've been to two others (Gerrard Square & Danforth). As long as you can exactly describe the exact length and style of edging you'll be fine. Going in and saying, short or just a trim means nothing to them. Exact measurements or dimensions and you'll get practically the same cut each time.
There are slight differences between all their stylist but they are pretty much all the same. I get the same stylist each time. She has the front chair and the most awards hung around her station. My only complaint is one size for all does not fit all. I'm 6'4" and the stylist is barely 5 feet tall. I always have to sit practically sliding off the chair to adjust my height in the chair even in its lowest position.
I can be in and out and in as little as 12 Mins was the fastest ever.