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| - It really pains me to have to post this - our very first experience with BlueChipVegas was excellent - maybe because we stayed at the Signature Suites. Our second experience with BlueChipVegas was DISAPPOINTING to say the least.
I even sent an email directly to BlueChipVegas hoping to get some response and nothing. It's a shame but my intentions here are to INFORM you, the customer, of our experience in hopes that you make an informed decision for your trip/reservation.
The property we stayed at was was managed by BlueChipVegas and it was their "new property". It's directly in City Center and was an extremely appealing location. However, many promises were made in emails prior to our visit that the property was being upgraded and would be done prior to our arrival. There were photos emailed to me showing me the style of the decor. I felt duped because, as you will see below, the property did not have the equivalent amenities as the Signature Suites and the price was SIGNIFICANTLY more - by far. It appears that someone moved out of this property really quickly and no one cleaned it thoroughly nor ensured the property had the basic amenities (see list below). I emailed BlueChipVegas this list and informed them of my disappointment and all I heard back were crickets...nothing.
The property is located in City Center - the Veer Towers. 3 bedroom, 3 bath condo with fantastic views. I had a business / client meeting scheduled at the property but it was impossible to clean up footprints and make it acceptable to receive guests and sit in the living / dining area with the lack of furniture / seating. 3 bedrms / 3 bath usually means 6 people, right? Not enough seating for 6 people.
Here is what I emailed them to let them know of what was overlooked for this high end rental property.
Valet - lack of bell service: we should be informed of this prior to arrival. Was a pain with luggage for 6.
3bdrm/3ba would mean 6 ppl. Not enough seating in living area.
Not enough seating for casual dining.
Lamps that plugged in to nowhere.
"Upgrading furniture and decor." That didn't happen.
Trash cans in bathrooms - only one bathroom had a can
Opened bottles of alcohol probably should not have been left behind.
No tv in one room - mount a tv. Full-sized bed and nothing to make up for it.
Not enough light in any room!Dish washing liquid so we can wash and re-use pots/pans, etc.
Dish towels needed
Swiffer or broom needed
Coffee cups. Not having these sucked royally!
Plates, bowls needed.
Cutting board needed.
Blender - what a bummer not to have had
Need an area rug in living area for aesthetics, sound absorption and comfort.
Hangers needed in all rooms - there were 2. Largest closets ever but useless without hangers.
Need dressers in all rooms. No place to put clothes.
Dirty remnants in drawers of kitchen and bathrooms. Someone didn't move out -felt like home swap instead of an organized and clean space.
Bath towels hanging on towel racks were not clean.
Soap dishes --- where do you put the soap after you open the box and use it?
The room with the full-sized bed looked like someone ate chocolate in the bed with white sheets - was disconcerting because we don't know if it was "chocolate".
It is apparent that they were not ready for us. It's sad that the experience felt like we were after-thoughts and for that amount of money, it is truly a shame. The "upgrades" to the room didn't happen as the photos provided prior to our stay are exactly the same (decor) as what was existing. Many things seemed unfinished, incomplete, forgotten.
We were former guests at the Signature Suites through this management company and I expected to have equal or better amenities and not worse at this more upscale and significantly higher priced property. I was surprised, to say the least, based on our EXCEPTIONAL stay at Signature Suites.
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