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  • AC broke on a weekend and my tenants were desperate, so they called Ace, since they were willing to come out on a Sunday. Technician informed me that the AC needed a blower motor for $799 and the units would benefit from a cleaning for $300. He also tried to sell me a service contract, and said he would replace the blower motor for much less if I bought the service contract. After internet research I asked him for the breakdown between the motor (very small) and labor, which he would not provide - just "flat rate" of $799. I asked him how long the "cleaning" would take and he said 45 minutes - pretty good to get $300 for a 45 minute job! I did not trust anything this man said, and told the tenants we would have to wait for my trustworthy regular guys (Yale Brothers) on Monday. Yale came out on Monday and replaced the blower motor capacitors in both units for $365. Problem solved. Ace would have ripped me off for $1100 of unnecessary work and it would not have even solved the problem. And please, an expensive "service contract" that only gets you a 10% discount on their inflated repairs??? AVOID THESE FOLKS. Unless you want unecessary new systems, phony repairs and service contracts crammed down your throat. Okay, the general manager of Ace called me after reading this review and tried to make things right and at least refunded the $79.95 I had paid for the service call. I appreciated the call.
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