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| - Gorgeous room, gorgeous property. Front desk was warm & friendly and check in/check out was quick.
Here's why it lost a few stars for me:
-The parking: I called ahead of time and was told self parking was free. Parking was limited and finding a spot was basically like adult musical chairs. And then at check out I'm told parking is NOT free and was charged 12.00.
-The pool experience: It took me 15 minutes to get towels at the main pool. There was a couple ahead of me making arrangements for their cabana. To my surprise, the guy behind the counter was also the person who walked them to their cabana and got them situated. There was NO one else behind the counter on a Saturday afternoon. I watched him walk back with no urgency, which added to my irritation. There were also not enough shaded chairs. My husband and I eventually left to go find a smaller, less crowded pool (try the Ocotilla pool if you're fine getting your own drinks).
-The room service: Their in-room menus say they will be happy to accommodate gluten-free meal requests, but when I asked what *WAS* gluten free, the guy I spoke to had no idea. He said, "I THINK the huevos rancheros, but I'm not really sure." When I asked if he could check the ingredient list for the tortillas, he said there was none. We ordered the food anyway, and when the guy showed up with our order, he said he DID check the label that suddenly existed and saw the tortillas did have gluten. I don't understand why he didn't call back to ask us if we wanted something else, because that's what ended up happening anyway, and as a result, I waited about 45 minutes longer than I needed to.
Basically... this is a gorgeous place to stay. If you live in Phoenix, check for staycation deals during the summer. But don't expect all of their services to be attentive and top notch.
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