Gotta tell you... after reading some of these reviews I thought about heading over to Sam Ash to buy my guitar.... I'm glad I did not.
I walked in and saw a bearded young man playing a guitar, once he saw me he stopped, welcomed me and asked how he could help. I told him I was looking for a specific guitar and asked him a few questions ...after he thoroughly explained everything I asked about... I asked if they had a guitar I saw online (website said they had one) he looked at the wall and said, they must have just sold it. He then asked me to give him a minute while he checked the inventory... 20 minutes later he produced the EXACT guitar I was looking for!... But when I played it I heard a nasty buzz coming from the low E-string and told him about it.... A couple of the guys then went to work to adjust the guitar right away. So for those of you complaining about customer service... i really have no idea what you are talking about! These guys went out of their way to educate me, and to insure I was happy with the product. At the end of the day I wasn't happy with that product haha, and bought a different guitar, but the point is that they were AWESOME!!!
If you go in there.... make sure to ask for SAM THE MAN... thats the bearded guy... he will take good care of you!