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  • This restaurant really doesn't even deserve any stars. I've been to quite a few Cheesecake Factory restaurants in the US and, I have to say, this restaurant was by far the worst. I can even handle the 2.5hr wait time. It's a new establishment and we went in around 630pm on a weekday. But what was unacceptable was the horrible service. Our server was Marc Anthony (not sure if this even was his real name). We had worked up quite the appetite by the time we were seated. We ordered our food immediately: factory nachos to share, Cajun jambalaya pasta, and chicken angel hair pasta. A few mins after ordering we were told by Marc Anthony that they had run out of nachos so no factory nachos. Fine. The sensible thing to do then would be to bring out the bread basket as soon as possible to two people who had already waited over 2hrs, right? Apparently not. We never got a bread basket. In fact, Marc Anthony never came back to our table again until it was time to settle the bill. He never came back to refill the water. He never came back to ask how the food was (btw, food was deplorable. The Cajun shrimp pasta was burnt. The onions was literally charred. I only ate the shrimp and left the rest. My husband wasn't impressed with his food as well.) Instead, Mr. Marc Anthony would chat up the tables with only girls and openly flirt and swear with them. Clearly, professionalism was thrown out the window tonight. If you want real cheesecake experience, just drive to Buffalo. It'll probably be faster than this poor excuse of an establishment.
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