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  • Absolutely the most shockingly terrible service for a restaurant located in Yorkville. We came as a family of 6 and we all left angry and unhappy with the slow slow service. I would really like to figure out how their deployment works as it seems they have one waiter for every 5 tables and even if it was large tables that fit 10, and in comparison a whole lot more servers/cleaners who bring out the food and drinks. The waiters seemed over stretched and wait times are absolutely a night mare. On top of that our waiter wasn't even good. It took forever to get us napkins and almost 20 mins later of us on the lookout trying to wave him down to get our order placed. But when the food came a whole team would emerge. However this was done in a horrible way too. The table next to us had about 10 persons and our food and their food came out together except for the one dish, short ribs. We were all pretty much done eating and though out that time one of us sat staring waiting for the short ribs. The waiter assured it was coming but 30 mins later as everything was eaten up did it finally get delivered. The waiter apologized and blamed it on the fact that they only had one oven. Making one person watch everyone else eat their mains until they are done and now everyone has to wait for the one person to finish is simply unacceptable. The food was ok. Wasn't amazing. The short ribs was probably the best dish but not worth the wait. One of us wanted desserts and asked for the menu but in the end our waiter was so slow that we decided to skip deserts as it was already taking so long. We then sat there being ignored for over 15 mins when we asked for the bill. A manager finally noticed us constantly popping our heads up to look for help and we said we need our bill and he scurried away and a team of 3 servers came to clean up our table and one of them took our left over to pack but came back out empty handed to service another table. We sat looking around some more wondering when we will get our bill and what happened to our leftovers. At this point not only was I annoyed but the chairs was super uncomfortable for a high top patio chair as I have short legs and felt overstrained sitting there for over 2 hours. When we finally got to leave we were shocked to see it that they were empty indoors. There was no reason for the delay. Just horrible. Not going back. Wouldn't recommend. Stay away unless you want to just hang for 2 hours and don't mind slow slow service.
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