We rented a 20ft U-Haul Truck from here and our experience here was pretty good. We reserved online, made a change from a 20 ft truck down to a 17 ft truck and then back to a 20 ft truck with any problems. When we went to pick up the truck it was waiting for us. Our truck rental was a one way trip to the Phoenix area. The two guys behind the counter were nice and friendly. No problems encountered.