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  • Short version: Food was stellar, service was atrocious. My group was quickly and easily sat in the private dining area as we had made reservations for Saturday night. Our group goes out quite frequently tog This was excellent and our group was happy to sit and start a round of cocktails. Our orders were quickly taken and waters were brought for everyone. Then things started to go downhill. Cocktails took quite awhile to come to the table - we were fine with this. However, when they did arrive the waiters were wrong about which cocktail was what. Our group solved the problem by tasting and determining which ones matched the menu descriptions. I could understand if you did not remember who ordered which drink but please, at least know the name of the drink you are serving. Ordering was quick and simple, some opted to do the restaurant week special while others simply picked an appetizer and an entree. We specifically asked if it was easier for us to all order at once, and was told it was. The first food to come out was an appetizer and an entree for the same person! It was confusing and disappointing as they were unable to enjoy their food without it getting cold. Then about 5 minutes later everyone's appetizers came out and chaos ensued. The problem was the waiters did not know what food they were bringing out. No one had moved seats but they did not seem to know what food belonged to each seat either. Many dishes got mixed up and some extras that we had not ordered were some how also brought. The same problem occurred with the entrees. The food was superb! Everyone really enjoyed every dish and the food was cooked to perfection. In particular I was incredibly impressed with the burger, and the salmon. Since less of us had ordered dessert it was a little easier to get the dishes correct. At this point we were more than ready to leave after a 2 hour dining experience. So we simply asked for our checks. It took 1.5 hours to get our checks. We offered to all line up at the register downstairs and go through our order and all pay just so we could leave. However, we were just simply held captive and frustrated. This ruined our entire dining experience. I'm beyond disappointed that I won't get to try more of the fantastic cocktails and dishes on the menu. I wouldn't even return with just my partner. The majority of my group including myself have worked in the service industry and understand large groups can be complicated. We are easily understanding on a few mishaps or general slowness due to our size, however their were too many mistakes and too much confusion and our experience was completely ruined.
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