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  • My husband loves the sort of items that are predominantly sold at Harry Rosen and a few other similar sort of retailers in Toronto, so, when looking for a present for him or shopping in general, I tend to stop in. First off, I like the merchandise. From the designer suits, shoes, accessories, it is great to have a one-stop-shop to go to....however, its the sales experience that I find particularly frustrating. There are always a large number of sales associates stationed midway into the store like they are guarding a battlefront. The moment you go in and show any interest in any item, they are right onto you and despite assuring that you are looking and will enlist their help if needed, they stand a meter away or follow you throughout the store. I get it - they want to provide great customer service ( and likely receive the commission), but who wants to be trailed throughout the store? The look on the sales associates is that of a look of intent desperation that is so off-putting to me. I have spent thousands ( not too difficult here) in this store and I really sometimes dread going in to browse as I so dislike the experience. Check out Loding, not to far away. Not the same extended selection but a great shopping experience and nice variety.
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