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| - Given as this page was started by the company I expect some push-back but I'll go ahead.
I booked a package at Faces with dealfind (or similar - can't remember). The price was reasonable enough and I've come to find these med spas are generally all the same. And, when it comes to injectables I know what I need and its simple.
Anyways, the nurse who did my filler was very nice and perfectly experienced. We "facetime'd" with the doctor for an official consultation which was kind of funny but I went with the flow. The nurse kept asking where I'd gone before which I thought was borderline unprofessional, but whatever.
The location itself is in a townhouse in the Thompson condo/hotel building and has that typical med spa look: chandeliers, lots of glass, big patterned wallpaper.
All went well until the automatic gratuity charged on purchase. When I went to pay with plastic (pun noted!), I was given three unavoidable options: tip 15%, tip 20% or tip 25% (after tax).
Hair and beauty salons know better than to demand a tip on purchase, so i was taken aback to see it on the system after a medical treatment performed by a nurse. Not even having the option to select no tip, even to tip in cash, seems a somewhat creepy way to treat clients..er, patients?.*
I was going to give the nurse $20 anyways as a polite thanks (which she probably shouldn't accept as a medical practitioner but I know things are tight these days), so I definitely DID plan to leave a tip. But as I left, after pressing the 15% option and adding $50 to my bill**, I felt far less pleased with the experience.
How does a tip end up being $50 on only about $100 worth of botox? I was told I needed more than 20 units, which I didn't argue with. Each was $10, I think. I was told I needed 11 more, so my bill was $220 + tax.
And all these 5-star cutesy-sounding reviews by one-time commenters? Give me a break. Yelp, where are your filtering standards? Notice how it's only one-time commenters who seem to think Faces is the bee's knees? I suggest you all take a look at the company's response to Dawn's review, in the filtered section. How freaking sneaky does that sound?!
ETA: All said and done and $50 tip gone and forgotten, I found that one of my eyebrows ended up much higher than the other. Not freakish, but not a natural result and certainly noticeable. I've had light botox for several years to correct a deep wrinkle, and this was the most off-balance I've ever looked. Your mileage may vary....
* - with reference to the company's response, I did try entering the 0%, twice, so that I could leave cash, and the system would not allow it and kept redirecting me to the earlier screen. Perhaps check your system?
** - with reference to the company's refutation, I checked my receipt and see the tip by itself was closer to $50. I'd originally written $65. my mistake. between the tip and the tax, i was confused as to the breakdown.
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