I am so upset with the service I got from the owner and her employees. I spend $54 on 2 Salt City Candles. One of the scents did not burn the way it smelt in jar. I called the shop the same day I purchased it and the girl told me no problem bring it back in and we can exchange or refund your money. When I went their this morning the older lady working the desk did not know how to issue the refund (I waited patiently for about 20 mins with my 21 month old baby). She called the owner and was informed by her that she could not refund me the money. I was furious! I have left a message for the owner to contact me and she has yet to call me. This is stealing!!! I have my receipt and it was barely burned. This is the worst customer service ever! Along with the fact that they have no signs on their return policy. I was a customer spending $75 to $100 every 2 months for these candles but I will make the drive to RC Willey to buy from now on!