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| - Until recently I saw Karla Lambert at Studio Charme for over a year for my hair. I initially hesitated to write this review because I'm not the type of customer who complains about the level of service she gets. As a consistently loyal and patient client, it takes a lot for me to give someone a bad review. That being said, this one star review is more than warranted and I would say even being generous at best. I'll state my main issues with the type of service you will receive as a whole and the incident which prompted me to write this review in the first place.
1) Timeliness is a consistent problem with Karla. I would always show up on time or early for my appointments only to have to wait 10 or 15 minutes before she even began on my hair because she was still working on another client, or if I was the first appointment of the day, because she was not on time.
2) She double books appointments (I can only assume to make more money) so you're not getting personalized service, additionally taking twice as long for your service to be completed. Personally, I don't enjoy paying for a high end salon service and not getting the undivided attention I deserve, especially at the exorbitant prices she charges. According to her, all hair stylists in her building do this, but she's the only one I've ever been to who works on two clients at the same time. I've never before had a stylist who does this.
3) Karla is more interested in answering phone calls, texting and looking at social media instead of engaging with her clients. Her personal life takes precedence over the person sitting in her chair.
The incident that caused this review was due to the last service I will ever have with her. I'm a natural blonde but I like to be platinum cool blonde. This isn't a difficult task; many past stylists of mine have had no problem achieving the color I request. I can only assume this is because they actually use foil whereas Karla simply put bleach on my head to the point where I have a horribly burned scalp and yellow hair, so now I have been walking around for the past few days with what looks like a horrible self administered dye job. Because my scalp could not take the burning, Karla was "unable to finish the process" and instructed me to come back in a week, when the reason I went in to her to begin with was an event I need to look resplendent for TOMORROW. Luckily, I already have an appointment elsewhere to clean up this mess.
I texted her a polite message to ask for a refund so I could have someone else fix the job. $145 is not a small amount of money, and if you make a mistake, I'd rather go somewhere else to correct the problem. I was returned with a phone call that was a flat out defensive, rude refusal to refund me. She claimed she would be willing to fix my hair but offered no remorse or understanding, even though she knew I was clearly upset. Had she been a touch more sympathetic and provided patient, personal service, this review might never have been posted.
Bottom line, if you provide a service to a client and funds are requested back DUE TO UNSATISFACTORY SERVICES and you want to go somewhere else to get it fixed, money should have been refunded, end of story. If you want to spend your hard earned money on an extremely expensive, impersonal salon service and unprofessional attitude, then you will get exactly what you pay for - trash.
I will be taking my business elsewhere, and so should you.
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