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  • Hopeful that this was going to be a great dining experience, we booked a reservation for Valentine's Day dinner. On arrival, the restaurant looks nice and the downstairs area is attractive. However, we were taken to the upstairs loft area which is without much character or lighting. Surprisingly, for Valentine's Day, the restaurant was not very busy. After our experience, I think I know why. We were given a pre fixe menu, which I was totally unaware at the time of reservation, would be our only option. For an Italian Kitchen, the menu was heavy on the meat selections and really no pasta options unless a seafood ravioli was on your agenda. Our server was new and was pleasant, but from the time he took our drink order (a beer and a glass of wine) it took almost 30 minutes to get them. We ordered the osso bucco and the surf & turf for our meals. It was another 30 minutes waiting to receive our entrees. The pork dish was excellent both in taste and presentation. The filet was way undercooked and sent back once to attempt for a true medium rare piece to be returned. The steak was returned warmer, but still extremely rare. At this point, we had already waited forever to get our food and were not sending it back again. We picked at and ate the cooked areas of the steak. When were were done eating, our server confirmed we were finished and walked away...the dirty dishes were never removed from our table. Not wanting to be there any longer, we asked for our dessert to go. Desert selections for the evening were a chocolate cake and a fruit and cheese selection with crackers. We ordered one of each. The best part had to be getting home and seeing two crackers and three dried out pieces of cheese in a large plastic to go container and a tragic looking piece of chocolate cake. The whole experience was very disappointing. The restaurant is way overpriced for what you actually get, (two pre fixe, 3 course meals and two drinks)and they desperately need to work on how long it takes to get the items ordered to your table. One decent entrĂ©e does not make up for all of the negative. I have no idea how they have a 4 star rating! Although we would like to give it another try sometime, it is unlikely that we will. I can think of several other places I would happily spend $180 dollars for a guaranteed wonderful dining experience.
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