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  • I went in to get some new glasses. The customer service was terrible, both times I went in the ladies that helped me were not friendly and seemed almost inconvenienced by me. I know it was toward the end of the day but when you're in sales a good attitude goes a long way. The first time I went in I ordered some frames (or so I thought) and scheduled an exam. The exam was during my work hours and they could not schedule anything later than 230. Ok now I have to take time off work no biggie. I went back to drop off my old prescription, the lady that helped me this time had me start the process all over, even though I had done everything with the lady sitting next to her who ordered my frames. It looks like that order never got placed. Once again I was dealing with an unhappy sales associate and it showed! apparently there was an issue with my previous doctor and the insurance, that wasn't mentioned last time. As we tried to figure it out, she had me call my doctor to get it straightened out. I'm no expert in the field I don't know what she was asking me to do, so the doctor sent over some paperwork. At this point I was frustrated and ready to walk out. Turns out the paperwork wasn't the right one and she glared at me like it was my fault. Maybe an expert should talk to the experts about what they need! I understand sales are a tough business, not every sale is going to go smooth but that's no excuse to give the customer attitude. After this experience I will gladly take my business elsewhere. I am a very patient person and it took all I had not to walk out.
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