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  • Um, wow - customer service here is non existent. This place has surely gone down hill since it first opened. The receptionist was less than friendly. No greeting when I walked in. She had her back turned and I waited for her to say anything to me for almost 2 minutes before I piped up with a "Hello". She didn't even say "Hi" in response just went ahead and told me "there is a 45 minute wait without an appointment". Man I should have just turned back right then and there. Finally was seated around 25 minutes later for a pedicure. No soak time at all - just went straight into the cutting and filling of my nails. The tech then proceed to not only cut me with the cuticle trimmer but also ripped off a blister at the same time. Ouch!! The polish job wasn't much better, the OPI polish I picked came out so streaky and splotchy I had to have her stop the "fourth" coat she added to "fix" my nails and just had to have her repaint them. Needless to say, I will not be coming back. Skip and find someplace else to go. Also was pretty peeved about the cash only tip policy. I would have left my tech a tip on credit however with the horrible service I was not going to take out cash on "their" ATM with a $4.50 service fee for a horrible job. Plus there are over flowing trash cans and bugs on the floor by the drying stations.
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