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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-28 00:00:00 (xsd:dateTime)
itemReviewed	Living Spaces
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	Customer service, honesty and ethics are concepts entirely alien to Living Places. We ordered a sofa on line for delivery. The Living Places web site said clearly (and still does today) "Available for next day delivery or next day pickup". We received a call the night prior to the delivery date confirming delivery albeit not at the time requested. No big deal just a change of time we could deal with. The next morning I got a call saying that the sofa was still in California and wouldn't be here for 7-10 days. I asked how that could be since I had received a delivery confirmation just the night before. The woman on the phone said something to the effect that that is an automated system that doesn't know what is really going on. Why they would use a defective confirmation system that called people with incorrect information was beyond my comprehension until, as it turns out, that the woman on the phone was lying, read on: We went to the Scottsdale store and first talked to the "manager" Chase. He seemed nice enough and then he took us to another "manager" Tim. Tim talked to someone and from the gist of their conversation it seems that some warehouse manager somewhere had decided to "override" our order and sell the sofa to someone else which left us SOL, then he lied to me saying they had "issues" with their inventory system or maybe there was a quality issue with the sofa. Evidently he thought I was either deaf or stupid since this was after I heard him say to someone that "I guess she overrode this order". We told him that we had divested of our old sofa and we needed another due to an event we were hosting the next day. He said maybe we could find something else that we liked and offered us a $50 Gift card for our trouble. I asked about having the floor model delivered and they said it would take 2 days because they have to get it off the floor and then send it to the warehouse so they could ship it to us. I told Chase that we live literally 2 miles from there. Why do you have to ship it all over the city to get it 2 miles. His answer was something to the effect "that's the way we have to do it, everything has to be delivered from the warehouse". I asked, "no exceptions? " He said "no exceptions" My answer was "the customer is always wrong!". So we canceled the order and left. Two hours later we found a sofa of much better quality at Lazy Boy right around the corner for about $200 more. The bottom line is that the Living Spaces employees are so indoctrinated in some sick corporate culture that they may as well be droids. There is zero empowerment to take charge of a really poor customer experience and at least minimize it. If you have a bad experience and the people you deal with don't seem to give a damn about it you will never return to the business. I am not an expert in customer service but I'm also not a novice. I do know that an organization that will not empower employees to serve customers is a business that is destined to fail. The Living Places culture is "we don't care about you because we haven't been programmed to care about you. You don't matter. We have a job until the next droid takes our place". You just have to look at their responses to critical Yelps to see what I mean. It is always : "We are so sorry to hear of this unpleasant experience and would like to look into this further, please email your sales order number and preferred contact information to socialmedia@livingspaces.... I won't try to count how many times this answer has appeared. If I had to guess there's a bot on the other end. If not, it is just another non thinking programmed Living Spaces cyborg dutifully sending an email that they know they won't ever have to do anything about. In any event everything seemed to work out to our favor. Apparently Living Spaces has a lack of quality so we won't have to deal with that and that's a good thing. If I may paraphrase Ben Franklin "The bitterness of poor service remains long after the sweetness of poor quality and low price is forgotten." ------------------------------------------------------------------------------------ Update 6/29/2017 Got our new sofa from Lazy Boy today as promised. Delivered on time by professionals. They made sure we were happy with it and let us know we could return it in 3 days if something/anything was not up to our expectations. That is customer service! This sofa is so much nicer than anything LS had to offer its impossible to compare. That and quality is why you pay a little more to get much more.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Marty

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