We got less than poor service - we got none whatsoever. Went on a Thursday night with my two boys, got a table right away. That was the best part of the night. We waited 15 minutes before anyone took a drink order, and we never did get any menus. At that time I ordered loaded fries as an appetizer. They never came. I also ordered a large pepperoni pizza.
After 45 minutes and a request to see the manager, he put the pizza down in front of us. I had to ask for plates, napkins, and utensils. Then the fries came. Had to ask again for salt/pepper and ketchup. Never at any point did anyone even ask if we needed our drinks refilled or anything. I actually left without tipping (which I NEVER do, having once worked for tips) because the server basically treated us like she was doing us a favor. Too bad for her because I usually tip a MINIMUM of 20%, more when we get good service.
Won't be going back.