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  • DON'T BOTHER CALLING AHEAD I have always loved Rubios but I'm a big service person. Twice now this has happened to me at this location... I have called in and ordered in advance expecting to walk in and be able to pay and pick up my food and leave. Isn't that the purpose of calling ahead so that you don't have to wait in line? However twice now I've had to wait in line. This most recent time I walked up to the counter told him I had placed a phone order to go, the gentleman told me that I needed to go wait in the line. I asked what's the purpose of ordering by phone if you have to wait in the line? He said to make sure that my food was ready. I asked, isn't it ready. Yes, he replied but you still have to wait in line. "That's just the way we have it set up here". If your business philosophy is "that's just the way we have it set up here" there's a million other places to choose from and realistically it won't last long anyway with that business mentality. Disappointing as we were excited to have a location close.
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