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  • Don't shop here. Customer service standards are low if not non-existing. Purchased a non stock laptop and was promised it would be in the very next day. Two days later, no laptop and not able to track it with the information provided at time of sale. Changed my mind on day three and went into store for a refund and wanted to buy another laptop possibly one already in stock. Was told a refund was not possible as the item was not in. future shops return policy clearly states "if not completely satisfied with purchase we will refund within 7 days"... Be warned this is not a true statement. Additionally, the sales manager was not willing to listen to what a long standing customers concerns were and what the customer wanted. When a sales manager approaches a customer while looking at his phone and not the customer than you know right away what kind of committee service your going to get. So basically I learned two things today, #1 is that they are not able to refund an undelivered item if it's ordered in for a prepaid sale. So be careful consumer because if the item is ever lost in transit you will never get your refund. And #2 is shop at Costco, they have hassle free returns!
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