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  • We have been member with Worldmark/Trendwest for a long time, easily 25 years. We have stayed at places all over the world. Here is a brief on what happened in Las Vegas this month, Oct, 2016 We checked in, early afternoon, and where heading to our room when we were accosted by a rep asking how our check in went. We have been in the place less than 15 minutes and she wants to survey us? We had flown for 6 hours getting up early that day and just wanted to relax in our room. Can you leave me a lone? Over the years each time we sign in, every location want us to go to a presentation. Normally I say no and that is that. Vegas apparently has different rules.,. They continue to call until you attend or I complain loud enough. Why, what is so important in those presentations that we should take 45 minutes to 3 hours of our vacation time to get a pitch on upgrading our account. Each tine that's exactly what it's about, buying more. We are happy with the level we have. How do we get that message to the senior management of this location and all the others? There are other options nearer to the strip if you want to stay with Wordmark. I'd highly recommend that you book to stay in one of those or move your existing reservations. One other item. Right around 9 PM on Sun and Mon the fire alarm went off for about 20 minutes. No announcements or explanation on what to do. Common sense told my wife and I head to the parking lot away from the building, No one else was out there. Finally it was turned off 10 minutes later but still no explanation or announcements. How will guests react when its a real fire? They won't because it must be just a test. This is the worst place we have stayed. Not because of the look or feel of the room but the staff which is the key element in any business Front line employees need to be trained on how to approach tired travelers but at least let then get to their room.,Tthe type of questions they CAN or SHOULD ask and to back away and let guests settle in. I personally don't want to tell my life history to a stranger just check me please. This is the Last time we will stay at this location. If they can make some major improvements on the items I have mentioned, I'd consider coming back but would want to speak with management prior to booking. This type improvement takes a long time and doesn't happen over night. I hope this helps some but more importantly the Worldmark sees and takes action.
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