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  • If there was such a thing as 0 stars that's what I would rate this company. I got a phone call 3 Days before my reservation only to be downgraded from a 1 bedroom to a junior suite!! I had reserved it and paid the amount in full in February, and they decide to call me literally 3 days before my reservation in July- and it was the Independence Day long weekend! There was no way I could be accommodated elsewhere even if I got a full refund- which they refused! Also, Housekeeping is an additional charge for $25-45/day! Really? Isn't that standard with every reservation?! Krystal was an absolute disappointment to talk to as a representative- she was rude and awful..she gave attitude and had no regard for the amount of inconvenience I faced. The entire weekend was full of scams and cons! Stay far away from this travel agency. The Signature is a beautiful resort, but I would have been much better off booking through the hotel directly!
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