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  • Ok so I use this Barros for delivery all the time and no issues. Tonight, different story. Driver arrives, reviews receipt/order and was professional and prompt, so I tipped him well (cash). I go inside the house, turns out I received the wrong pizza... Not even close to what I ordered so I assume it was someone else's. No big deal, mistakes happen...I called Barros and spoke to the same girl I ordered from. I wasn't upset at all, again, mistakes happen. She wasn't sure what to do so she connects me to the manager (Ed). I told him what happened and he spent more time trying to figure out what went wrong instead of just finding a way to correct the issue. He ended the call with telling me he would get me my correct pizza (no apology, by the way). SAME driver shows up 20 minutes later... Says "hi I'm here to exchange pizzas". Surprised that they want to take a pizza that has been in a strangers house, I get him the pizza and take mine. He says thanks, throws it in his carrier and walks away. No apology, no nothing... He was just as perky as he was when he originally delivered. I'm rarely complain about food or businesses but I felt this situation was handled incorrectly... My $30 + $6 delivery driver tip order turned into a 2 hour wait just to get my correct pizza... And it did not seem to phase this business at all. Going to rethink my next pizza order...
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