I was almost put off by the negative reviews and the outside appearance.... but holy cannoli!!! SO IMPRESSED. SO DELICIOUS. We had it delivered, so I cannot comment on the service, but it was so good that they could have punched me in the face and I'd still go back. If you're on the edge about eating/ordering from here like I was, DO IT!!
***UPDATE: Okay, so I ordered twice from here and it was INCREDIBLE. Third time was borderline disgraceful. My entree, which was supposed to be 'very spicy tikka masala', tasted like cheap store bought tomato soup... disappointing doesn't begin to describe it. Because my previous experiences were absolutely wonderful I will be giving them another shot... I will update afterwards.