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  • I went there to use the self service wash. I expecting to bath and fully dry my Australian Shepherd. The large tub they let me use was very small. While washing my dog I got the floor and my shoes soaked. The dryer ( and nozzles) the have for you to use are not powerful enough to blow out his under coat. I very frustrated due to the fact my dog is now wet and if I don't blow out his under coat it will mat up. I ask one of the groomers if I paid for a dry for my dog if she could, ( I am sure they use a more powerful dryer) due to the fact the dryer they provide isn't powerful enough to get his coat out. She explain she couldn't it's against policy. They did allow me to grab a nozzle I had in my car which made it work a little better to get some of the under coat out. I ended up doing the fluff and dry system. But I remembered when I first came in around 3:20 pm that the receptionist told me just as a reminder we close at 5. So around 4:45 I called it quits on trying to get my dog completely dry, because I knew the associates had to still clean up my mess and I am sure they would of wanted to leave on time. So I left with my dog about 60% dry and today I get to spend time dematting him. So it comes down to for small single coat dogs this would be a good facility to do self service bath, but if you have a big dog with undercoat, I would say go elsewhere. They don't have the right equipment for big breeds with under coat. The only reason I gave 2 stars is because the staff was nice. Smiles when I came in and answered my questions. Plus I forgot my undercoat rake, when I called she said she will leave it up front for me to get it the next day. I came in asked for it and got it no problems. They knew exactly where it was.
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