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  • I order pizza and pasta for my family tonight. It took over an hour to get here and pizza did not fresh and was cool to touch. I refused the order and asked the store to remake it and send it our fresh. What was strange, was the GM calling me and telling me did I know that I did not pay for the first pizza when delivered?? I asked him would he pay for a pizza that was not hot or meet his expectation. He said no. So, I ask him why he would expect someone else to do so. Then he asked why I would refuse the pasta. I explained that it would be nice for the family to all eat a hot meal together. And, again would he have part of his family eat while the rest waited another 30-40 minutes for their food to arrive. I was not expecting a call like this. If anything, I was expecting a call that said sorry for the delay and we are getting your new order out fresh right away. Instead, David, (who if he is your GM, is even more disturbing), call me and made me feel as if it was my fault and that I should have paid for something that was definitely below prior expectations and experiences with your company. If any thing, your GM should have been calling to explain why the food took so long to arrive and why it was not hot. This phone call was beyond inappropriate and definitely ruined our family dinner. I usually would not take time to write this to you, but as a business owner, felt you should be aware of your employee/management and how your company is being portrayed. (I would like to know the same if my employees were acting similarly). In any case, we will not utilize your services in the future.
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