Very impressed with Empire Today. We had a floating hardwood floor put in last November. The salesman said that "no one is AZ glues down their floor". We didn't really care either way, so we floated it. The installers glued each seam, which upon inspection from Empire's specialist, is not proper. So after some back and forth (and some procrastination on my part), Empire REPLACED THE ENTIRE FLOOR WITH NEW PRODUCT AND GLUED IT DOWN AT NO CHARGE!! NO CHARGE!! I think we deserved that but it is not very common that the customer gets everything they think they deserve. Special shout-out to Joe Schwab the GM. Took good care of me.