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  • Very unsatisfied with this insurance company location and staff. Had called in August to cancel all of my policies with State Farm Kerry gulinos office back in August 2012. They told me over the phone everything was canceled and I thought everything was okay. I had new policies with another company. In December I got an email stating my bill was due so I called the office. I spoke with Brian on dec. 24 and he told me my renters policy was still active. I told him the situation and he apologized and told me that he would backdate back to August because they obviously had made a mistake and did not cancel all my policies like I asked. I had moved since then so I wasn't even at the same address I was paying insurance for! He asked me for an updated address in which I gave him so I could receive my refund. I waited until around the end of January and ended up receiving another bill for this policy Brian had supposedly canceled that I was supposed to receive a refund for! I called again and spoke with either Kerry or Brian yet again quite frustrated and he apologized again and told me that he would cancel the policy right as we were on the phone. Then he told me I wouldn't receive a refund and basically denied all previous conversations. After this i received an email update asking for me to pay this same bill again because my policy still was not canceled! i called sunday and they are closed so someone was going to call me back... i got a call back from brian or kerry.He told me Lisa would call and days later she called me. Again- no help here. She told me I never requested to have the policy canceled that I called on dec. 24 because I wanted to update the address so I have coverage on my new house! Never did I say that because I have policies elsewhere! For 6 months already. She questioned why I waited the whole policy to contact them- when I told her I called once and assumed when the staff there told me it was canceled.. It was canceled. I asked how do I need go verify that it is canceled? Do I need to keep calling every day to make sure you really canceled it? I spoke with Lisa I believe on jan. 27 or 28, today is jan 31... You guessed it- I received a call from Brian asking why I haven't paid this bill yeti again. A month of the run around and I will not get my money back for the policy I canceled in August. I would recommend if you must go to State Farm use another office because these people are LIARS! When you decide to switch a company you should not have to deal with people messing with your money because they don't want you to switch and then they lie and cover up each others messes. Very very disappointed.
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