| rev:text
| - Wow! I don't even know where to begin to describe how awful our experience was! The staff is rude and unresponsive, the wait time is 1 hour plus, and the doctor is unprofessional and arrogant. After trying to schedule appointments and surgery with them for a week and getting frustrated because they are so busy and important they won't return your calls Dr Dao personally called me with guess what?! Not to smooth things out, not to ask me if we needed anything, not to make sure we were taken care of, oh no! He called and said, I quote "if you continue to talk to my staff like you have to find another doctor. I will not tolerate this." Yes, he actually said that! And all I said was that I was frustrated with the fact that after multiple messages people won't return my calls! He will rather defend his incompetent staff than take care of his patients! He thinks it's appropriate to call patients to reprimand and threaten them! I still can't believe he actually picked up the phone, called me and said what he said!
Needless to say, we cancelled all appointments and surgery and will now have to go out of state to get my son the treatment he needs. But anything is better than dealing with an arrogant doctor who isn't even as good as he thinks he is! Really wish I'd looked up his ratings before we wasted time on him. DO NOT GO TO HIM!
UPDATE: Since they posted a self-praising review in response to mine I feel the need to post an update on some objective facts. Dr Dao told us HIMSELF his corneal rejection rate is around 50%!!!! The doctor we found in CA (Dr Tawansy for anyone who needs a pediatric specialist) has the rate of less than 5%!!!! dr Dao's response to our concerns about how high the rate was? We'll worry about it when he's on his third transplant. Hope now it's clear who sees patients from all of the country and who is a better doctor.
Also, no one threatened anyone in that office, get a grip, the doctor threatened ME on the phone, no one called them everyday, I waited patiently for several days before calling. And the rant they posted clearly shows how polite and caring and attentive they are since they can't even resist responding to a bad review. Well, they have some work cut out for them since mine isn't the only bad review online. 90% of them are bad, everywhere. Also, we ditched dr Dao ourselves, not the other way round and are very happy that we did since our son has much better chances now.
In conclusion, I want to thank Dr Dao for showing his true colors to us so quickly. We had time to cancel him and find somebody else. I'm happy we didn't go through with the surgery, it would've been a much worse scenario.
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